Refund Policy
Thank you for choosing our VPS hosting services at Morf Master LTD, operating under the website shanicelyhost.com. We value your satisfaction and aim to provide you with a positive hosting experience. This Refund Policy outlines the terms and conditions regarding refunds for our VPS hosting services. Please read this policy carefully to understand the refund process and your rights as a customer. Eligibility for Refunds: We offer refunds for our VPS hosting services under the following circumstances: a. Inability to deliver the purchased VPS hosting service within the specified delivery timeframe. b. Critical technical issues with the VPS hosting service that cannot be resolved within a reasonable time. Refund Requests: To request a refund, you must submit a refund request within [insert timeframe] from the date of purchase. Refund requests must be sent to our customer support team at [insert contact details]. Please provide the following information in your refund request: a. Your full name and contact details. b. Order number or any other relevant information related to your purchase. c. Reason for the refund request, along with any supporting documentation or evidence. Refund Evaluation: Once we receive your refund request, our customer support team will evaluate it based on the eligibility criteria mentioned in Section 1. We may contact you for additional information or clarification regarding your refund request if necessary. We aim to process refund requests promptly and provide a resolution within [insert timeframe]. Refund Process: If your refund request is approved, we will initiate the refund process. Refunds will be issued through the original payment method used during the purchase. Please note that it may take a few business days for the refunded amount to reflect in your account, depending on your payment provider's policies. Non-Refundable Services: Please note that certain services and fees are non-refundable, including but not limited to: a. Domain registration or renewal fees. b. SSL certificate fees. c. Administrative fees or setup fees. Disputed Charges: If you believe that a charge on your account is incorrect or unauthorized, please contact our customer support team immediately. We will investigate the matter and take appropriate action to resolve any disputed charges. Updates and Amendments: We reserve the right to update or amend this Refund Policy from time to time. Any changes to the policy will be effective immediately upon posting the revised version on our website. It is your responsibility to review this policy periodically to stay informed about our refund procedures. If you have any further questions or require assistance regarding our refund policy, please contact our customer support team at [insert contact details]. Thank you for choosing Morf Master LTD (shanicelyhost.com) as your VPS hosting provider. [Your Company Name] [Your Contact Information] .